GetBoost Booster’s Rules

General Booster’s Rules

1. Communicate with the customer as friendly and good-natured as possible. Any insults, abuses, or ignores will be suppressed. If there is a situation with a customer that you cannot solve, you should not aggravate the situation, but immediately contact your manager in Discord
2. Communicating with a customer outside of the chat created by the operator is prohibited and is considered theft, which will lead to the complete termination of cooperation
3. Discussing / disclosing a reward for completing an order with a customer is prohibited
4. Transferring a customer to any other site providing in-game services is considered as stealing a customer
5. The use of a VPN when completing an order of the "pilot" category is mandatory. You must take all necessary steps to ensure that the customer's account is secure
6. Attempts to change the password / login on the customer's account are considered theft, which leads to the complete termination of cooperation
7. Attempts to deceive the company/client will lead to the complete termination of cooperation
8. Using the customer’s in-game currency to achieve goals faster without the customer's permission is prohibited
9. The transfer of customer information to third parties (discord username / in-game nickname) is considered a violation of customer confidentiality

Communication with customer

1. All boosters who take an order must be ready to start it within 15 minutes. Otherwise, the booster will be removed from the order and a fine of $5 to $10 will be issued. Exception: The booster asked the operator before taking the order whether it would be convenient for the customer to start the order at a time convenient for the booster
2. Use of emoji, gifs and creation of favorable and comfortable atmosphere for the customer - obligatory
3. When the operator has added a booster to the discord group-chat, it is mandatory to write a welcome message even if the customer is not yet in the group-chat. He will see it as soon as he joins
4. Ignoring a customer for more than 2 hours in group chat is subject to a fine of up to $5. Exception: Booster warned that he left and will be later at a specific time / warned that he went to bed / posted about technical issues in group chat from another device
5. When fulfilling an order from the “selfplay” category you are obliged to adjust to the customer's schedule after taking the order. The customer should not adjust to your convenience. The time schedule of play sessions must be clearly stated in the Discord group chat between booster and customer
6. Missing the scheduled time by more than 30 minutes without warning of hiccups is subject to a fine of up to $10 and removal from the order without payment even if there is progress on the order. Exception: Booster has warned the customer in advance that he/she will not be able to attend the scheduled time and rescheduled the time for another clear time slot
7. Avoid situations where customers won't understand what's going on. Inform how you will fulfill the order, do not leave the customer's messages unanswered. Even a reaction on their message will let the customer know that you have read their message

Working on the customer's account

1. Any order must be completed “Offline” for the safety and privacy of the customer. Failure to do so will result in a warning or a fine of up to $5
2. The booster must specify the desired VPN server for the customer before logging into the client's account. Lack of VPN on the order is considered as risky order fulfillment, which is subject to a fine of up to $15 or if the customer's account is blocked after the order fulfillment for the full amount of the order
3. The use of any third-party programs / in-game exploits is considered cheating, resulting in complete termination of cooperation
4. Before the start and end of a game session on a customer’s account, the booster must provide screenshots of the customer’s account to the group chat with open bags and all possible customer currencies. This is also necessary to protect the booster from bad customers who may try to accuse the booster of actions that the booster did not commit
5. Work on the customer's account must be done daily with evidence of progress provided to group chat at least once every 24 hours
6. After the order is done, ask the customer to change the password. To avoid unpleasant situations in future

Orders cancellation policy

1. If a booster refuses to continue an order without a valid reason, it is subject to a fine of $5 to $10. Exception: Booster has completed more than 60% progression on the order, in which case the payment for his progress goes into a fine
2. If a customer independently canceled the service because he does not need it anymore, the booster does not receive any penalties and receives the reward, based on progression which he made. Exception: If the order review reveals that the booster was the reason the customer no longer needs the service. Ignored the client, rude communication, the booster receives a fine of up to $20 and/or no funds for the progress made
3. If a booster is taken off the order for a valid reason with direct evidence of that, in that case we may consider payment for the progress made. Decisions are made on an individual basis

Rules for providing screenshots of order’s completion

1. Before clicking “Done” on the website, the order must be fully completed, attempting to close the order before it is actually completed may be considered an attempt to defraud the company
2. Screenshots of the work done should clearly reflect the work done on the customer's account / with the customer in the group. The screenshot must contain direct confirmation that the customer has received the ordered service (the client's nickname must be visible on the screenshot)
3. If the evidence provided by the booster is unclear and/or incomplete we reserve the right not to confirm this order and not to pay out the funds
4. Screenshots should be sent via an image hosting service such as: Imgur, ImgBB, Lightshot, Gyazo. For the console boosters, phone photos uploaded to an image hosting service will be accepted
5. It is strictly forbidden to ask the customer to confirm the order before the service is fully provided. This action is subject to unassign from the order without payment